We have an extensive history in moderation and community management. Keeping online communities safe and protecting our client’s brands are our top priorities.
Moderation is essential for any brand opening itself up to user generated content, where users submit comments, pictures, videos, or any other content. Our team of expert moderators can review all submitted content to your site, protecting your users from an unpleasant experience as well as protecting you from potential legal and brand damaging issues.
We know the needs of brands aren’t always static. You may have your platforms covered during the day, but who is keeping an eye on things out of hours? Our team can be flexible to your needs, ensuring your communities are safe and sound at any time of day or night.
We can monitor any type of content on almost any platform, including Facebook, Twitter, forums, chat rooms, blog posts, photo submissions, and even audio-visual content. Moderators can also play a role in responding to users if required, as well as providing feedback to clients about what is going on in their online communities.
We also provide Community Management services. This can include looking after your community as a whole, engaging with users to keep things largely under control, and reporting various information and metrics back to you so you are always in touch with what matters to your community.
Our team have worked with the BBC, Orange, ITV, GSK, Golin, Kimberly-Clark, Them London, TfL, Diageo and many more.
To chat to us more about how we can help you with your online community needs, email firstname.lastname@example.org and we’ll stick the kettle on.